Cash on delivery, free delivery across Pakistan, and what happens if something is not right when your parcel arrives.
In short
- Delivery is free anywhere in Pakistan.
- You can cancel any time before we dispatch.
- If something arrives damaged or wrong, tell us within 48 hours and we will put it right.
- For hygiene reasons we cannot accept food back once it has been opened.
Cancelling before dispatch
Call or message 0300 545 7200 and we will cancel the order. If you paid in advance, we refund you in full.
If something is wrong when it arrives
Check your parcel when it arrives. If an item is damaged, missing, or not what you ordered, contact us within 48 hours with your order number and a photo. We will replace it or refund it, whichever you prefer.
What we cannot accept back
Because these are food products, we cannot accept returns of items that have already been opened or partly eaten. This does not affect your rights if the product was faulty or not as described.
A quality problem after opening
If something is not right with the taste or quality, tell us. We would rather hear about it and make it right than have you give up on us.
Refunds
We refund by bank transfer, by Easypaisa or bank transfer, or as credit against your next order. Whichever you prefer.
How long a refund takes
Once we agree a refund, it reaches you within 3 to 5 working days.
Delivery times
Major cities usually receive orders in 2 to 4 working days. Remote areas can take a little longer. Delivery is free everywhere in Pakistan, with no minimum order.
How to raise a claim
Call or message 0300 545 7200 with your order number. That is all we need to look it up.